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Student
Handbook
Frequently Asked Questions & Answers
You are advised to read the Student
Handbook and the following important pieces of information. Try to
use your tutorials sessions to ask questions that we haven't answered
in this section or in the Student Handbook. If after browsing the Handbook,
you can't find answers to your questions, please contact a member of staff
in the 6th floor Reception or your Tutor.
Where Can I get an official
transcript of my results/confirmation of student status letter?
Official transcripts and confirmation of student status letters are available
from the Student Services Centre which is located on the B floor of the
Portland Building.
Student Opening times: Monday to Friday 9.00am - 5.00pm.
You can also request letters online, please visit http://www.nottingham.ac.uk/academic-office/studentregistry/current.htm.
Do I need to use my University
email account if I have another email account elsewhere?
Yes, as all electronic communications with students by the Department
is via their University email address. You should not rely on autoforward
emails to other accounts.
How can I apply for extenuating
circumstances?
It is very important that you keep your tutor informed of any matter,
however minor, which may affect your studies. This is because the Board
of Examiners has the power to take into account any other information
which is relevant when making its recommendations, see the Progression
and Award
of Undergraduate Degrees sections. This should be done at the
time that the problem occurred and not left until the examination results
are available in July.
Extenuating circumstances:
If you have any problems, illness or other matters which affect
your studies during the year you should let your tutor know about this
as soon as possible. There is a form for recording extenuating circumstances
and this can also be obtained from the reception/enquiry office on floor
6 to which it should be returned on completion. It is University policy
that no account of such difficulties should be taken unless an
Extenuating Circumstances form
is submitted. The form must be supported by appropriate written confirmation
of the circumstances and signed by your tutor. Please also read the Extenuating
Circumstances procedures and guidelines which will help you complete
the form.
It is vitally important that any extenuating circumstances are discussed
with your tutor as early as possible; medical certificates and/or other
supporting evidence are difficult to obtain after the illness has passed.
In cases of a very sensitive or personal nature, the Extenuating Circumstances
form can remain confidential to the Head of Department and will not be
made known to anyone else unless specified by the student. The need to
fill in an Extenuating Circumstances form should not discourage any student
from coming forward and discussing their problems.
Absence from examinations:
If you are absent from an examination it is vital that you let
your tutor know the full circumstances as soon as possible. You should
also obtain an
Absence from Examination form from the reception/enquiry office on
floor 6. The completed form, together with supporting documentary evidence,
should be signed by your tutor and returned as soon as possible.
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Where can I find my personal
exam timetable?
A few weeks before each set of examinations you will be able to access
a personal examination timetable. Your personal examination timetable
will be available from the Student
Portal. This will list the examinations for which you are registered
and give the time and location of each examination. Please note that the
examination timetable will not show the modules which are assessed only
by continuous assessment. It is very important that you check the information
on the form and report any errors or clashes to both Mrs
Charlotte Lush and the University
Courses Office (Tel: 846 7888) immediately.
Where can I get my semester
timetable from?
Course timetables are available for 1st and 2nd year students at: Student
Intranet. Third and Fourth year students need to view the timetables
on the Timetabling Office website due to the number of module options
available, please visit: Timetabling
Office
How can I register for my resits?
Those students that have resits are able to register for resit examinations
through the Student
Portal.
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How do I register for my modules?
At the beginning of each semester you will be asked to fill out a module
entry form (MEF). It is very important that this form is completed correctly
as entry for the wrong module could mean that you will have to take an
examination for which you are not prepared. Completed forms should be
submitted in the course work post box located in the foyer of the Tower
Building by the date indicated.
How can I change a module?
It is normally only possible to change modules or courses during the first
two weeks of a semester and the appropriate forms must be used which is
available from the 6 th floor reception.
What are reception's opening hours?
The 6th floor reception is open Monday - Friday 10:00 - 3:00 pm.
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What are the deadlines for handing
work in?
Lab work must be submitted using the post box located
in the foyer of the Tower Buidling not later than 3:00 pm on the 5th University
working day following the experiment.
Course work must be submitted via the post box located
in the foyer of the Tower Buidling not later than 3:00 pm on the date
specified.
Where can I get a Smart
Card/replacement Smart
Card?
Please visit http://www.nottingham.ac.uk/universitycard/firstcard.htm
for details about smart cards.
When/how can I transfer course?
It is normally only possible to change courses during the first two weeks
of a semester and the appropriate Course
Transfer form must be used. A paper version is also available from
the 6 th floor reception.
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How can I get my marked lab report?
Marked reports will be available for collection two weeks after they were
handed in from Personal Tutors for first and second year students, for
all other years marked reports should be collected from the th floor of
the Tower Building between 10.00 and 15.00. You must produce your University
ID card when collecting reports.
How can I change lab group?
You should attend each laboratory session as indicated on your Laboratory
Timetable and work in the allocated groups. Details of the laboratory
groups will be given out with the Laboratory Timetables in advance of
the start of the laboratory sessions. The timetable and laboratory group
listings are available through the Department's web pages. If you have
any problems with the timetable please contact Mrs
Mandy Hosker.
Where can I get more printing credit?
Printer credit for use outside the Tower building can be obtained from
IT
Service Points around campus. Printer credit for use within the Tower
building can be obtained from James Bonnyman located on floor 11.
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My e-mail is broken/I forgot my
password - who do I need to see?
Student IT Helpline will be able to assist: Phone DDI-13333. For other
IT problems you can e-mail student-IT-helpline@nottingham.ac.uk
. The helpline is staffed between 08:00 and 21:30, Monday to Friday
(although the service-level is reduced outside 09:00-17:15). James Bonnyman
located on floor 11 can also reset passwords. James will need to see your
ID before proceeding.
What is the Student Portal?
The Student Portal is a great tool for personalised information regarding:
Course information and personal time tables, Library, Social life, Past
exam paper, Examination time tables, E-mail, Student groups. The Student
Portal is available at: http://my.nottingham.ac.uk
Where can I find information
about progression rules?
Rules on progression can be found on the University web page General
Information and Regulations for Students.
You can also find relevant information in the Progression
section of the Student
Handbook.
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